Blog

In the freight world, situations can quickly shift. Road conditions change. Deadlines move. Weather runs wild. All of these surprises need to be effectively communicated to your drivers and your customers.   This is where the dispatcher comes in.  While the operators navigate the roads, dispatchers navigate the complexities of freight schedules. That means you need to have high expectations for your dispatching team. If they’re not able to effectively do their job, you’ll end up with missed deadlines, frustrated drivers, and upset customers.  But it’s not enough to say you have high expectations for a dispatcher. You need to list out what you need, share

Everyone wants a visible supply chain. More than wanting it, some companies will demand it. Many manufacturers, sellers, and retailers require 100% visibility from anyone they work with. The last thing you want to do is miss out on a promising contract because you can’t meet the visibility requirements.  The good news is, with modern practices and today’s technology, even small-to-midsized logistics companies can provide an unprecedented level of visibility. It starts with the right tools.  Utilizing Modern Software  Today’s transportation management systems (TMS) play a big role in maintaining efficiency and visibility. It integrates with GPS, scheduling software, tracking systems, and more, adjusting to changes and monitoring progress in real

While there are other companies out there who offer third-party dispatch services, Night Dispatch is quite unique in what we do and how we do it. This has led to quite a few reoccurring questions over the years. To help give you a better idea of how Night Dispatch is different, we thought we’d share the answers to some of the questions you’re probably wondering about.  What Makes Night Dispatch So Unique?  For starters, our company focuses solely on providing overnight dispatch services within the logistics and transportation industry. While other dispatch companies might offer services to a variety of fields, we only

For small or even medium-sized logistics companies, it can be difficult to employ a full-time, 24/7 dispatch team. However, many contracts these days require 24/7 dispatch. In other words, if you can’t provide it, you’re going to miss out on a lot of business.  And so, many companies turn to third-party night dispatch services to make up the difference. Some will hire remote dispatch contractors to fill in the gaps. A better solution, however, is to employ a dedicated dispatch team like Night Dispatch to cover your overnight dispatching needs.  What makes us different from traditional dispatch contractors? Let’s take a look!  Availability  Dispatch contractors are essentially a

Dispatch is critical to making sure your drivers know what’s happening around them. A quality dispatcher does more than rely obvious information over the radio.  They operate as an extension of your company, providing key oversight and real-time updates that can make or break your delivery schedules. That includes finding loads, redirecting drivers in case of construction/weather/accidents, rerouted delayed shipments, maintaining compliance, handling customer service, and more.  Housing your own dispatch team, however, can get pricey. Especially when it comes to night-time dispatch. That’s why many companies try to cut it out, automate it, or outsource it.  While many blue-collar jobs have been either automated or outsourced in recent